Posts from Customers Are Always

Two Customer Service Events You Don't Want to Miss!
Also, from October 28 - November 2 the 2nd Annual Bathroom Blogfest will take place! This is the time that we critique public restrooms and offer advice on how businesses can create a better experience in the one place customers do their "duties". Check out last year's posts on the Bathroom Blogfest...


For a Better Experience, This Is the One Thing a Restroom Should Have
October is National Kitchen and Bath month and those of you long-time readers may remember how some of us customer service bloggers celebrated - yes, the Bathroom Blogfest! This week is the second annual Bathroom Blogfest and there's a great lineup of bloggers participating in this year's event in which we talk about the restroom experience from all different types of perspectives. After all, the customer experience does include what happens in the bathroom (...)

The Toilet Paper Dilemma
Imagine using the restroom in a diner and reaching for the toilet paper, but there isn't any there! What do you do?

Phew! There's someone in the next stall. You'll just ask her for some toilet paper (...)

The San Diego Sports Arena Toilet Terror
In honor of spooky Halloween that we're celebrating here in the U.S. today, I decided to continue the theme of "Toilet Terror" that Linda Tischler started over at the Fast Company blog (...)