Posts from The Engaging Brand

LOO Must Be Joking!

....not necessarily about customer experience or bathroom's per se...but loved the idea as it illustrates the power of design today and illustrates the power of creating a personal brand that stands out from the crowd...Here is a man who has built a house in the shape of a toilet!

A Story of an Engaged Customer and a Toilet Attendant
Today I wanted to talk about a bathroom that I visited several years ago - unfortunately I cannot remember the name of the family store in Devon, not because it wasn't memorable but because of my age! I remember speaking to the person cleaning and saying "Thank you, you must be very proud of how beautiful you keep this room?"
The lady turned and said "My boss is a very strange man, he understands women!"
After laughing I asked "What do you mean?".....

Engaged - Meeting in Process!...More Bathroom Blogfests
Based on yesterday's story about employee engagement and customer service in a Devon toilet... Eric Fraterman e-mailed me this story:
There is a service legend story that goes back well over ten years. Greyhound bus lines had a new CEO who was rejuvenating the brand and trying to break out of the mould of bus travel being only for those who could not afford anything else...